Pre-Order Policy
A minimum 5% non-refundable deposit is required at checkout to reserve your item. Sales tax may also be collected depending on shipment location.
Shipping costs will be calculated once the product arrives and is ready to ship. Payment plans are available, and we are happy to work with you — please give us a call to set one up.
Once your pre-order arrives, we will hold the item for up to 30 days to allow time for final payment. If payment is not completed within that time, the item may be returned to inventory and the deposit will remain non-refundable.
We understand that plans can change. However, because pre-orders are placed specifically for our customers, repeated cancellations can make it difficult for us to manage incoming inventory. Customers who cancel two or more pre-orders within a calendar year may be limited from placing future pre-orders.
Pre-Order *Payment Finishing Date” is set to one year by default. Pre-Order items have no definite date. They may come in a couple weeks, may be a few years. We dealers have no idea. We will send an email, call or text to folks who pre-order an item once we get notification they are on the way to the shop. Once arrived, you have 30 days to allow time for final payment. If payment is not completed within that time, the item may be returned to inventory, and the deposit will remain non-refundable.
Thank you for understanding and for supporting Corddry Crossing Hobbies!
Forms of Payment
We accept most major forms of payment, including but not limited to Visa, Mastercard, Discover, American Express, Google Pay, and is subject to any applicable terms, conditions, and approval requirements.
We also accept cash and personal or business checks made payable to Corddry Crossing Hobbies.
For payments made by check, we require the customer’s Driver’s License Number or Business License Number to be written in the memo section of the check. This information is requested as a fraud-prevention measure and to help verify the identity of the person or business issuing the check.
Checks may be subject to verification before merchandise is released or shipped. Any returned, declined, or otherwise unpaid checks may be subject to applicable fees and collection procedures.
Layaway Policy
We offer both 30-day and 60-day layaway options on eligible purchases.
For purchases under $750, a 30-day layaway is available with a minimum 10% down payment. The down payment is non-refundable and will be retained as a 10% restocking fee if the layaway is canceled or not completed.
For purchases of $750 or more, a 60-day layaway is available with a minimum 25% down payment. If the layaway is canceled or not completed, 10% of the purchase price remains non-refundable as a restocking fee.
The remaining balance must be paid within the applicable 30-day or 60-day layaway period.
If the layaway period expires without payment or communication, we may continue to hold the item for a short grace period. However, once the layaway term has expired, we can no longer guarantee that the item will remain reserved. If another customer is interested in purchasing the item, it may be released for sale.
We understand that unexpected circumstances or financial hardships can come up. If you need additional time, please contact us before your layaway period expires. We are happy to work with you whenever possible.
By placing an item on layaway, the customer agrees to these terms.
Returns Policy
Returns are accepted within 30 days of the date the item was received or purchased, provided the item is unused and remains in its original condition.
A receipt or other proof of purchase is required for all returns.
If a manufacturer’s warranty still applies, we are happy to help guide you through the warranty process. Depending on the manufacturer’s policies, however, the customer may be required to work directly with the manufacturer to complete the claim.
A restocking fee of up to 10% may apply to certain returns.
To qualify for a full return, the item must be unused, unmodified, and in resalable condition. Full returns may not be accepted if the item has been damaged, altered, modified, or shows signs of use. This includes items with a broken manufacturer seal, as well as locomotives or other equipment showing mileage, operating time, or other evidence of use on an odometer, chronometer, or similar system.
If an item does not qualify for a full return, we may still be able to offer a partial refund based on the item’s current used-market value and condition. In these cases, the refund amount may be significantly less than the original purchase price and will be determined at our discretion after inspection of the item.
If you have any questions about whether an item qualifies for return, please contact us before sending it back. We are always happy to review the situation and help determine the best next step.
Refunds
Once your return is received and inspected, we will notify you by email to confirm that we have received the item and to let you know whether your refund has been approved.
If approved, your refund will be issued to your original method of payment. Please allow up to 7–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping
Online and phone orders are generally processed for shipment on Sundays and Wednesdays each week. As a small brick-and-mortar hobby shop, we do not currently have the staffing or shipping volume to send packages out every day, and we truly appreciate your patience and understanding.
Our shop is located on Maryland’s Lower Eastern Shore, and our nearest UPS drop-off location is approximately a one-hour round trip. UPS does not always allow for drivers to pick-up packages from businesses on-demand. And logistics are just plain slow down here. Because of this, there may be a delay between the time a shipping label is created and when the package begins moving through the carrier’s system.
Delivery times can also vary depending on destination, carrier capacity, and weather conditions. In our experience, shipments traveling directly south along the East Coast often arrive fairly quickly, while packages traveling north or across the Chesapeake Bay Bridge may sometimes take a little longer.
If you need an order shipped as quickly as possible, please contact us before ordering. USPS and FedEx shipping may be available as an alternative and for some reason a bit faster around here, although additional charges may apply depending on the shipment.
All shipments valued over $25 will be insured for added protection.
If your order arrives damaged, please contact us as soon as possible and provide a photo of the shipping package along with at least two clear photos showing the damaged item. Once the shipping insurance claim is approved, we will work with you to either provide a replacement, when available, or issue a refund. Insurance claims are typically reviewed within 24–48 hours, although processing times may vary.
At this time, we ship only to the contiguous 48 United States.